Scheme Capacity Building for Service Providers (Institutes)


Ministry Of Tourism


Professional expertise is required for specialised vocations. Food Craft Institutes (FCIs) and Institute of Hotel Management (IHMs) provide technical training. Indian Institute of Tourism and Travel Management trains persons for taking up professions in travel and tourism. Tourism service providers are both in approved/organised and unorganised sectors. FCIs and IHMs cater mainly to the organised sector, i.e., hotels and restaurants.

A large number of persons are engaged in unorganised sectors, such as small hotels, roadside eating places, ticketing/travel agencies, dhabas.

The staff at bus/railway stations, police personnel, immigration staff at airports, coolies, taxi/coach drivers, the staff at monuments, guides, etc., engaged in other professions but come in contact with tourists.

The scheme was formulated to provide certain inputs for improving their behaviour and service levels. The inputs are: etiquette and basic manners, health and personal hygiene, cleanliness, basic service techniques, cooking techniques, basic nutritional values, garbage disposal, energy saving and basic tourism awareness, communication skills, first aid, client handling and behaviour skills, etc. The duration of the course ranges from 4 days to 6 days

Sponsored By

Central Government of India


To improve behaviour and service levels of service providing persons coming in contact with tourists


Institutions conducting training using their own infrastructures in their own premises or are providing training on the site of service providers; in the case of FCIs and IHMs faculty and students are being used widely.



Financial support for capacity-building programmes

How To Apply

A Udyami Helpline: Dial 1800-180-6763 [Toll-Free Number] Free Number] for queries relating to this Scheme.

Contact to:

  To Ministry of Tourism, Government of India, C-1, Hutments, 
Dalhousie Road, New Delhi – 110011 





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