One Stop Centre Scheme for women

Ministry of Women and Child Development, Government of India.


One Stop Centres (OSC) are meant to support women affected by violence, in private and public spaces, within the family, community and at the workplace. Women facing physical, sexual, emotional, psychological and economic abuse, irrespective of age, class, caste, education status, marital status, race, and culture will be facilitated with support and redressal. Aggrieved women facing any kind of violence due to attempted sexual harassment, sexual assault, domestic violence, trafficking, honour-related crimes, acid attacks or witch-hunting who have reached out or been referred to the OSC will be provided with specialized services.

OSC are set up in each State/UT. This scheme facilitates access to an integrated range of services including medical, legal, and psychological support.

The OSC will be integrated with Helpline No. 181 and other existing helplines. Women affected by violence and in need of redressal, services could be referred to OSC through these helplines.


The objectives of this scheme are as below:

  • To provide integrated support and assistance to women affected by violence, both in private and public spaces under one roof.
  • To facilitate immediate, emergency and non-emergency access to a range of services including medical, legal, psychological and counseling support under one roof to fight against any forms of violence against women.


The OSC will support all women including girls below 18 years of age affected by violence, irrespective of caste, class, religion, region, sexual orientation or marital status.


Women, Girls


The overall benefits under this scheme are summarized as below:

Emergency Response and Rescue Services

OSC will provide rescue and referral services

Medical assistance

Women affected by violence would be referred to the nearest Hospital for medical aid/examination

Assistance to women in lodging FIR/NCR/DIR

The OSC will facilitate the lodging of FIR/NCR/DIR.

Psycho-social support/ counselling

A skilled counsellor providing psycho-social counselling services would be available on call. This counselling the process will give women confidence and support to address violence or to seek justice for the violence perpetuated. Counselors shall follow a prescribed code of ethics, guidelines and protocols for providing counseling services.

Legal aid and counselling

To facilitate access to justice for women affected by violence, legal aid, and counseling would be provided at OSC through empanelled Lawyers or National/State/District Legal Service Authority.


The OSC will provide temporary shelter facility to aggrieved women. For long term shelter requirements, arrangements will be made with Swadhar Greh/Short Stay Homes (managed/affiliated with government/NGO). Women affected by violence along with their children (girls of all ages and boys up till 8 years of age) can avail a temporary shelter at the OSC for a maximum period of 5 days. The admissibility of any woman to the temporary the shelter would be at the discretion of Centre Administrator.

Video Conferencing Facility

To facilitate speedily and hassle free police and court proceedings the OSC will provide video conferencing facility (through Skype, Google Conferencing etc.). Through this facility, if the aggrieved woman wants, she can record her statement for police/ courts from OSC itself using audio-video electronic

How To Apply

Contact to any of the following:

  1. Call to Helpline No. 181
  2. Contact to Anganwadi Worker Or Community Outreach Or Volunteer Or
  3. Send a text message (SMS/Internet) to the District Programme Officer(DPO) Or Protection Officer(PO) Or Community Development Programme Officer(CDPO)/ Station House Officer(SHO) Or District Magistrate(DM) Or Superintendent of Police(SP) Or Deputy Superintendent of Police(DYSP) Or Chief Medical Officer(CMO) of the district in which the women is located at the time of accessing OSC.Contact to Supervisor of OSC Administrator
  4. Contact to Case Worker Or
  5. Contact to Police Facilitation Officer (PFO) Or
  6. Contact to Para Legal Personnel/ Lawyer Or
  7. Contact to Para Medical Personne Or
  8. Contact to Counsellor Or
  9. Contact to IT Staff Or
  10. Contact to Multi- purpose Helper Or
  11. Contact to Security Guard/ Night Guard Or

Sponsored By

Central Government of India


Ministry of Women and Child Development, Government of India.

Date of Launch


Valid Upto

Information is not available




Women Empowerment

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